Question 1

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

Accepted Answer

We answer messages and emails in the order they are received and try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Question 2

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Accepted Answer

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always
possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a corrections) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

Question 3

HOW LONG IS THE PROCESSING PERIOD?

Accepted Answer

Order processing times are between 1-3 business days after the day you placed your order. Most packages are
prepared within 24 hours, but if our warehouse is exceptionally backed up, processing times may go up to 3
business days.

Question 4

GENERAL SHIPPING INFORMATION:

Accepted Answer

Our warehouse processes and ships out all orders Monday through Friday (excluding major holidays). After placing
your order, it should be shipped out within 1-2 business days, and you will receive an email with the tracking
number soon after.

Question 5

WILL MY ORDER COME IN ONE PACKAGE?

Accepted Answer

Depending on the size of your order, you may receive separate packages that may possibly arrive 1-2 business days
apart.

Pet Supply